Someone sent you a link to join a family on Keeper. Here's every step, start to finish — about five minutes, most of it waiting on two emails.
Before you start: this takes two accounts
It trips everyone up, so here it is up front. You'll end up with two logins, and they are not the same:
This portal (FSSP) — your household, who's covered, and billing. You sign in with an emailed link or a passkey. No password.
Keeper — where your passwords actually live. Separate invitation, separate master password that only you know.
You'll do the portal first, then Keeper. Finishing one does not finish the other.
Step 1 — Open your invite link
The link tells us which family you're joining, so it's the only way in — there's no public signup page. If you've lost it, ask whoever invited you for a fresh one.
You'll see the family's name at the top and what it costs per person, so there are no surprises before you commit.
Step 1 — the signup form, showing which family you're joining
Step 2 — Fill in your household
A few short questions:
Household name — what your family gets called in the portal, e.g. "The Ronalds".
Home street number — just the number, never your full address. It's used to name your group inside Keeper so households stay tidy and separate.
Email and name — yours; this becomes the billing contact.
How many people — so the right number of Keeper seats is prepared. You're only billed for people who actually get an account, and it can change later.
Their emails — optional. Add them and everyone gets set up together.
There's also a checkbox to have Keeper set up immediately for a small fee. Skip it and it's set up shortly after, at no charge — it's purely about speed.
Step 2 — the form filled in
Step 3 — Check your email for the portal link
Your household is created and we email you a single-use sign-in link. That's how you get into the portal — there's no password to choose.
Check spam if it's slow; it comes from no-reply@simple-technologies.net.
Links expire quickly and work once — always use the newest.
Once inside, add a passkey so future sign-ins are instant.
Step 3 — signup complete, sign-in link on its way
Step 4 — Wait for approval (usually quick)
Unless you paid for immediate setup, your Keeper account is created once the administrator approves your household. You don't have to do anything — you'll get the Keeper invitation by email when it's ready.
In the meantime you can already sign in to the portal and set up billing.
Step 5 — Accept your Keeper invitation
When the Keeper invitation arrives (from Keeper Security, not from us), open it and create your account. This is the important one:
Choose a master password you use nowhere else. Keeper's design means nobody can recover it — not Keeper, not Simple Technologies, not the person who invited you.
Write it down once, offline, and keep it somewhere physical.
Turn on two-factor authentication straight away.
Step 5 — Keeper's account screen, opened from your invitationStep 5 — choosing your master password; aim for the green 'Strong' bar
Accept the account transfer policy when prompted. Keeper shows this right after you set your password. It's the one exception to "only you can open your vault", and it exists so your data can be recovered if you're ever locked out. Decline it and your passwords may be permanently unrecoverable.