Using your family portal

Signing in

There's no password to remember. Enter your email and we send a single-use link that signs you in — or use a passkey (fingerprint, face, or PIN) once you've added one.

• Links expire quickly and work once, so always use the newest one.
• The moon icon in the corner switches light and dark.
• Stuck? Help is here — no sign-in needed.

Your dashboard

The first thing you see: how many people are covered, what it costs, when it renews, and everyone in your household. If something needs doing, it appears here first.

• Covered users — everyone with a Keeper seat on your household.
• Your account — real billing status and whether your free Family License is included.

Household

Who's in your household, and their status in Keeper. Household administrators can add or remove people here; everyone else can see who's covered.

Removing someone goes through a quick review first — a departing person's vault often holds things the family still needs, like the wifi password.

Billing

Your plan, price per person, invoices, and receipts. Card details are handled entirely by Stripe — this portal never sees or stores a card number.

• Choose annual or monthly; annual costs less over twelve months.
• Where offered, you can request to pay by cash or check instead.
• Every invoice is downloadable.

Security

Add a passkey so you can sign in with your fingerprint, face, or PIN instead of waiting on an email. You can register several — a laptop and a phone — and remove any of them later.

Support

Ask a real person. Messages go straight to Chase at Simple Technologies, not a ticket queue.

Remember the split: this portal handles seats and billing; Keeper holds your actual passwords. Two accounts, two different sign-ins — the Keeper setup guide covers that side.